Return Policy for CamDovaPro

Effective Date: January 14, 2025

At CamDovaPro, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not fully satisfied with your order, we offer a return policy that allows you to return most items within a specified period. Please review the details of our Return Policy below.

1. Return Eligibility

You may return most items within 30 days from the date of receipt for a full refund or exchange, provided the following conditions are met:

  • Item Condition: The product must be unused, in the original condition, and in its original packaging. Items must be free of any damage, scratches, or signs of use.
  • Proof of Purchase: A receipt or order confirmation is required for all returns. If you do not have proof of purchase, we may be unable to process your return.
  • Non-Returnable Items: Some products are not eligible for return, including:
    • Gift cards
    • Downloadable software and digital products
    • Custom or personalized items
    • Opened or used items such as memory cards or other accessories that cannot be returned due to health or hygiene concerns

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team at info@camdovapro.com or call [Insert Phone Number] to request a Return Merchandise Authorization (RMA) number. Please provide your order number, item details, and the reason for the return.
  2. Pack the Item: Carefully pack the item in its original packaging, including all accessories, manuals, and any other materials that were included with the product.
  3. Return Shipping: You will be responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service to ensure that your return is safely received.
  4. Return Address: Once your return is authorized, we will provide you with the return address and any further instructions.

3. Refunds and Exchanges

  • Refunds: Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase. Please allow up to 7-10 business days for your refund to be processed after we receive the returned item.

  • Exchanges: If you wish to exchange an item for a different product, please contact our customer service team to arrange the exchange. In some cases, an additional payment may be required if the exchange item has a higher value.

4. Defective or Damaged Items

If your item arrives damaged or defective, please contact us immediately at info@camdovapro.com. We will arrange for a replacement or refund, depending on your preference, and cover the return shipping costs. Please retain all packaging materials and take photos of the damaged product for our records.

5. Late or Missing Refunds

If you have not received your refund within the expected time frame, please:

  1. Check your bank or credit card account again, as it may take additional processing time.
  2. Contact your payment provider, as there may be delays with them.
  3. If you’ve completed both of the above steps and still have not received your refund, please contact us at info@camdovapro.com for further assistance.

6. Return Shipping Costs

  • Customer Responsibility: If you are returning an item for reasons other than a defect or error on our part, you will be responsible for the return shipping costs.
  • Damaged/Defective Items: If the item is defective, damaged, or incorrectly shipped, we will cover the cost of return shipping.

7. International Returns

For international orders, return shipping costs are the responsibility of the customer. Any duties, taxes, or customs fees incurred on international returns are also the responsibility of the customer.

8. Changes to Return Policy

CamDovaPro reserves the right to update or modify this Return Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” By continuing to shop with us, you agree to the updated return policy.

9. Contact Us

If you have any questions or need assistance with your return, please do not hesitate to reach out to us: